Privacy policy
Your trust matters to us.
At Dipsi Days, we handle your personal information with care, clarity, and respect. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Last updated: 02/06/2026
Who We Are
DIPSI DAYS LTD is the data controller responsible for your personal information.
If you have any questions about this policy or how we process your data, please contact us at support@dipsidays.co.uk
Information We Collect
When you visit our website, place an order, create an account, subscribe to marketing, or contact us, we may collect:
• Name
• Email address
• Billing and shipping addresses
• Telephone number (if provided)
• Order and transaction details
• Customer account information
• Communications with us
• IP address, browser, device, and website usage information
How We Use Your Information
We use your information to:
• Process and fulfil orders
• Provide customer support
• Manage your customer account
• Process returns and refunds
• Communicate with you about your orders
• Send marketing communications where you have chosen to receive them
• Improve our website, products, and services
• Prevent fraud and protect our business
Our Legal Basis
We process personal information where necessary to:
• Fulfil a contract with you
• Comply with legal obligations
• Pursue our legitimate business interests
• Rely on your consent where required
Sharing Your Information
We only share your information where necessary to operate our business and provide our services.
This may include:
• Shopify, which powers our online store
• Payment providers
• Delivery and fulfilment partners
• Customer support providers
• Analytics and marketing platforms
These providers process information on our behalf and are required to protect it appropriately.
Marketing
If you choose to receive marketing communications from us, you can unsubscribe at any time using the link included in our emails or by contacting us directly.
Cookies
We use cookies and similar technologies to operate our website, improve your experience, understand how visitors use our store, and support marketing activities.
For more information, please see our Cookie Preferences settings.
Data Retention
We keep personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and protect our business.
Your Rights
Depending on your location and applicable law, you may have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information
To exercise any of these rights, please contact support@dipsidays.co.uk
Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no method of transmission or storage is completely secure.
International Transfers
Some of our service providers may process information outside the United Kingdom. Where this happens, appropriate safeguards are used to protect your information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal obligations. The latest version will always be available on our website.
Contact
If you have any questions about this Privacy Policy or how we handle your information, please contact support@dipsidays.co.uk